Frequently Asked Questions

Check-in time is 2:00 PM and check-out time is 12:00 PM (noon). Early check-in and late check-out are subject to availability and may incur additional charges. Please contact us in advance if you require special arrangements.

Yes, we offer airport shuttle service for all our locations. This service can be arranged at the time of booking or by contacting our concierge team. Charges apply based on distance and vehicle type.

Yes, complimentary high-speed WiFi is available throughout all our properties, including guest rooms, public areas, conference facilities, and outdoor spaces. Business center with additional connectivity options is also available.

Cancellations made 48 hours or more before check-in are fully refundable. Cancellations made within 48 hours of check-in will incur a charge of one night's accommodation. No-shows will be charged the full reservation amount. Special rates and packages may have different cancellation policies.

Yes, complimentary free parking is available for all guests at all our locations. We also have secure covered parking areas with 24/7 security surveillance.

We currently do not allow pets at our properties, with the exception of certified service animals. Please contact us in advance if you're traveling with a service animal so we can make appropriate arrangements.

All our locations feature fine dining restaurants serving international and local cuisine, rooftop lounges, and 24-hour room service. Breakfast is available daily, and special dietary requirements can be accommodated with advance notice.

Yes, we have state-of-the-art conference and meeting facilities at all locations. Our facilities include various room sizes, audio-visual equipment, high-speed internet, and professional event planning services. Catering options are also available.

Breakfast inclusion depends on the rate plan selected at the time of booking. Some packages include complimentary breakfast, while others offer it as an add-on. Please check your booking confirmation or contact us for details about your specific reservation.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, bank transfers, and cash payments. Payment is required at check-in or can be processed in advance. Corporate accounts and payment plans can be arranged for business clients.

Yes, we offer comprehensive laundry and dry-cleaning services. Same-day service is available for items received before 10:00 AM. Express service is also available for an additional fee.

Absolutely! We welcome families and offer various amenities for children including cribs, high chairs, and children's menus. Our spacious suites are perfect for families, and our staff is happy to assist with any special requirements for young guests.

Guest safety is our top priority. We have 24/7 security personnel, CCTV surveillance throughout the property, electronic key card access, in-room safes, fire safety systems, and emergency response protocols. Our properties also comply with all local safety regulations.

Yes, reservations can be modified subject to availability. Please contact our reservations team as soon as possible if you need to change your dates, room type, or other booking details. Modification policies may vary depending on your rate plan and how close to your arrival date the change is requested.

Yes, we are committed to accessibility. We have wheelchair-accessible rooms, ramps, elevators, and accessible public areas. Please inform us of any specific requirements at the time of booking so we can ensure your stay is comfortable.